A few months ago, my parents and I experienced a serious car accident at the start of what should have been a much-deserved vacation. Now, I realize that it bothered me much less than I thought it would have. Looking back at the last 2 years, I understand why.
Your customer expects your product to work, to solve their problems, especially when they’re paying for it. While most customers can forgive a small kink in the machine once or twice, repeatedly seeing the cracks in your product will affect their confidence in it, in you. Incidents happen, what matters is your reaction to them. Continue reading…
Every project, professional or otherwise, can be a daunting task. Without a management strategy, you will feel like walking in circles, waste time and resources, to finish discouraged and unfulfilled.
One of the most damaging, and most believed lies, is that respect is due to you for sole virtue of being alive. Reminding yourself to breathe every few seconds doesn’t entitle you to anything.
Forcing users, customers to adapt a certain behaviour is akin to putting a gun to their head. You might get what you want, but they’ll never forget you threatened them.