Strong mindset & the zen of crashing

A few months ago, my parents and I experienced a serious car accident at the start of what should have been a much-deserved vacation. Now, I realize that it bothered me much less than I thought it would have. Looking back at the last 2 years, I understand why.

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Bug fatigue erodes customer confidence

Your customer expects your product to work, to solve their problems, especially when they’re paying for it. While most customers can forgive a small kink in the machine once or twice, repeatedly seeing the cracks in your product will affect their confidence in it, in you. Incidents happen, what matters is your reaction to them. Continue reading…